ABOUT
It's time for Success
Welcome to The Customer Success Company, your partner for exceptional customer experiences and long-term business growth. Our Customer Success Academy will equip you with the skills and knowledge to implement effective customer success strategies, increase retention, and drive growth. We also offer consultancy services and experienced Customer Success Managers as-a-service.
Contact us today to learn more about how we can help your business achieve success through outstanding customer experiences.
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OUR SERVICES
1
Customer Success Academy
Our tailored seminars, workshops, and lectures on Customer Success provide deep insights into its core principles, preparing participants with the skills and tools needed for effective strategy implementation. The program spans essential topics from an introductory overview to strategy formulation, communication enhancement, metric analysis, operational scalability, organizational alignment, tech utilization, team structuring, value communication, and lessons from best practices and case studies. This comprehensive approach guarantees a well-rounded mastery for executing customer success initiatives
2
Customer Success Advisory
Our Customer Success Advisory and Consulting Service is designed to help businesses achieve their customer success goals and improve their bottom line.
We offer a range of services that include strategic guidance across people, processes, and systems, leadership working in silos, and seeking cohesiveness, enterprise-wide change and improvement, financial and customer journey design/redesign.
3
Customer Success Manager As-a-Service
Our as-a-service customer success manager provides businesses with access to an experienced and dedicated outsourcing customer success manager.
Our customer success managers work closely with your team to develop and execute strategies that increase customer satisfaction, retention, and revenue.
We take a proactive approach to customer success by managing customer onboarding and training, establishing and maintaining relationships with customers, and monitoring customer health and usage patterns. By doing so, we can identify potential issues and address them before they become major problems.
4
Customer Success Mentorship Program
Our Customer Success Mentorship Program is your gateway to realizing your full potential. We understand that the path to your dream role may not always be clear-cut. That's why we've meticulously crafted a comprehensive program to equip you with the skills, knowledge, and confidence needed to excel in today's competitive landscape.
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Whether you're a Junior aiming to reach your first CSM role, or Director, Senior, Head of, or VP of Customer Success aiming for leadership excellence, our customized Customer Success Mentorship service is your trusted partner throughout your journey.
Rami Haviv, VP Customer Success & Professional Services @ DePoint
"...Partnering with The Customer Success Company for their 'Customer Success Manager As-a-Service' was a transformative experience for us at DePoint. Their expertise and personalized approach catapulted our customer success to new heights. They not only optimized our processes and systems but also empowered our team with the tools and knowledge necessary to exceed our customer expectations…"
OUR VALUES
We believe that having strong values as an advisory firm is crucial for building a strong foundation and achieving long-term success. The values below help guide decision-making, shape our company culture and build trust with customers and stakeholders.
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Our values are represented by the acronym TCSC,
which interestingly coincides with the acronym of The Customer Success Company.
TRANSPARENCY
Being honest, open, and clear with customers about products, services, and pricing, and fostering a culture of trust and integrity.
SOLIDARITY
We foster a culture of solidarity by promoting diversity, celebrating individuality, and cultivating an inclusive environment where everyone is valued and respected.
CUSTOMER-CENTRICITY
We put our customers at the center of everything we do, acting as trusted advisors to help them achieve their goals and build long-lasting relationships.
CONTINUOUS IMPROVEMENT
A commitment to continuous learning, growth, and improvement, in order to provide the best possible service to customers and stay ahead of the competition.